Last Friday at APP 2024 the Australian Pharmacy Professional’s Annual Conference on the Gold Coast, I had the privilege of chairing a powerful panel discussion on disability and community pharmacists.

These conversations are critical to shaping the future of healthcare, & this session was a shining example of why.

The panel, drawn from Griffith University’s Inclusive Futures: Reimagining Disability community (a network of 500+ incredible individuals with lived experience of disability), featured Dr Chris Edwards, Julia Robertson & Julie Rogan each sharing their unique perspective on navigating community pharmacies.

From sensory overload for individuals with autism to medication delays due to unnecessary concerns, their stories highlighted the importance of human connection in healthcare.

When pharmacists took the time to understand their needs, the experience was positive. When communication faltered, frustration arose.

The best part? The audience, both in-person and online, fostered a fantastic atmosphere of acceptance. Pharmacists felt comfortable asking insightful questions & the panellists were thrilled to share their experiences.

Honest dialogue, where everyone is heard without fear of offense, is the cornerstone of progress.

Here’s the exciting part: APP offered practical solutions!

From government programs allowing for more pharmacist-patient interaction to readily implemented processes, there are tangible steps we can take today.

The Takeaway: Disability Impacts Everyone

Disability affects 1 in 4 Australians, if you include those with chronic pain, as well as carers & families the figure jumps to 7 in 10 Australians are directly impacted by disability.

Imagine if any other business ignored such a significant, loyal customer base?

Pharmacies have a golden opportunity to improve access and care for a vast demographic.

By listening to the voices of lived experience, we will create a more inclusive and effective healthcare system for all.

Ready to Start a Conversation?

If you’re looking to integrate lived experience disability voices into your industry or business, I can help! Whether it’s a chat, panel discussion, keynote address, or strategy workshop, let’s create impactful conversations that pave the way for a more inclusive future.

A huge thank you to #APP24 for providing a platform for this crucial conversation, & to Dr. Chris Edwards, Julia Robertson, & Julie Rogan for bravely sharing their stories & insights. Your openness paves the way for a more understanding & inclusive healthcare system!

#TerryWhiteChemmart #Pharmacy #disability #resilience #inclusivefutures  #ReimaginingDisability #DisabilityResilience #accessible #inclusionmatters #accessibilitymatters #saxtonspeaker #icmi #InclusiveEducation